Bilingual French Call Center Representative - Customer Service

Location: Grand Rapids
Posted on: April 17, 2024

Job Description:

Adecco is assisting a local client in recruiting for a current Bilingual French Call Center Representative - Customer Service job in Kentwood, MI. This is for a long-term temporary opportunity. As a Bilingual French Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. You will also be charged with handling and resolving complaints. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Bilingual French Call Center Representative - Customer Service job include:

• Answer and place calls to our customers, retailer partners, and technicians, and documenting all necessary information pertaining to those calls.

• Accurately entering service request form information into our database

• Processing customer requests in a timely and efficient manner while meeting or exceeding quality metrics and customer expectations

• Applying departmental policies and procedures to resolve complex situations

• Educate customers on service agreements and products

• Processing consumer claims

• Interpret and follow up on technician reports

• Process support and service to our French speaking customers and business partners as needed

• Perform other duties as assigned

Qualifications:

• High School Diploma/GED

• 1-3 years customer service experience required

• Candidate must be able to sit for the majority of their shift

• Excellent verbal and written communication skills

• Make good decisions and resolve issues in a clear, calm, and diplomatic matter

• Computer literate - Proficient with Email and Microsoft Word

• Able to work in a team environment

• Ability to speak, read, and write French and English fluently at a business level is required.

Pay for this position is $12.00/hr plus overtime as needed. This is a long-term temporary opportunity.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Click on Apply Now to be considered for this Bilingual French Call Center Representative - Customer Service job in Kentwood, MI or any related opportunities with Adecco.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: , Wyoming , Bilingual French Call Center Representative - Customer Service, Administration, Clerical , Grand Rapids, Michigan