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Front Desk/Guest Manager

Company: Hyatt Place Grand Rapids-South
Location: Wyoming
Posted on: January 13, 2022

Job Description:

Now Hiring: Guest Services Manager

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our FOM's advance in a couple years to Assistant General Manager roles!

Pay Rage: $39,000 to $49,000 based on Experience!

Open availability is a must!

Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Competitive Pay
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution - FREE MONEY!
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount - save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs - take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:
The Guest Services Manager is responsible for the success of the front desk and food and beverage operations. Ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Essential Job Functions :
Guest Service
--- Maintains guest service as the driving philosophy of the hotel.
--- Personally demonstrates a commitment to guest services in responding promptly to guest needs.
--- Is committed to making every guest satisfied.
--- Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
--- Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
--- Meets or exceeds hotel guest satisfaction measures.
--- Ensures hotel standards and services contribute to the delivery of consistent guest service.
Front Desk Management
--- Acts as manager on duty for hotel and manages front desk operations.
--- Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
--- Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
--- Produce accurate financial reports on time.

Safety and Security
--- Knows local health and safety codes and regulations that apply to the hotel.
--- Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
--- Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.
--- Understands and follows policies and procedures for the hotel's key control system and ensures others follow them.

Why Concord?
Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Keywords: Hyatt Place Grand Rapids-South, Wyoming , Front Desk/Guest Manager, Executive , Wyoming, Michigan

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