Front Desk/Guest Manager
Company: Hyatt Place Grand Rapids-South
Posted on: January 13, 2022
Now Hiring: Guest Services Manager
We are looking for associates and Leaders that have a passion to
serve others! Working at the front desk means you are at the hub of
the hotel with the most interaction with our guests as the front
desk supervisor you are the one that brings this group to a
cohesive team focused on providing our guests excellent service
while maintaining all brand standards and Concord standards. Your
role is key to the overall experience the guest will have. Your
keen sense of being proactive, responsive and caring will make all
the difference. If you enjoy engaging with others, leading a team
and have a winning personality and high sense of responsibility -
this role is perfect for you! We have a great company culture at
Concord Hospitality where everyone is valued and treated with
respect. Many of our FOM's advance in a couple years to Assistant
General Manager roles!
Pay Rage: $39,000 to $49,000 based on Experience!
Open availability is a must!
Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Great Benefits including various levels of Medical plans,
prescription discounts plus vision/dental
401K Retirement Program with company contribution - FREE MONEY!
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount - save up to 18% off your billing a month
with our partnership with Verizon
Concord Provides great development through classroom training,
online through our Learning Management System (LMS), as well as
providing you options for Education Assistance Programs through
University of Phoenix saving you 5% off tuition costs - take
classes related to hospitality and save up to 9% off the tuition
The Guest Services Manager is responsible for the success of the
front desk and food and beverage operations. Ensuring guest
satisfaction and product quality standards are met, and for
managing all areas of the hotel according to Brand standards to
achieve a friendly atmosphere of superior guest service and product
quality. Displays exemplary performance for staff to follow.
Essential Job Functions :
--- Maintains guest service as the driving philosophy of the
--- Personally demonstrates a commitment to guest services in
responding promptly to guest needs.
--- Is committed to making every guest satisfied.
--- Ensures all hotel staff, including new hires, know all
components of guest services and are trained to meet standards.
--- Empowers hotel staff to deliver guest service by encouraging
and rewarding responsive guest assistance.
--- Meets or exceeds hotel guest satisfaction measures.
--- Ensures hotel standards and services contribute to the delivery
of consistent guest service.
Front Desk Management
--- Acts as manager on duty for hotel and manages front desk
--- Ensures front desk staff is trained in all front desk
operations, including check-in/check-out procedures, telephone
procedures, hotel amenities and computer systems.
--- Ensures front desk staff is trained in and follows financial
control procedures for cash, vouchers, inventories and
--- Produce accurate financial reports on time.
Safety and Security
--- Knows local health and safety codes and regulations that apply
to the hotel.
--- Recognizes and corrects potential safety hazards in the hotel,
such as broken doors or railings, fire hazards, etc.
--- Recognizes and corrects potential security problems in the
hotel, such as locking doors after hours, etc.
--- Understands and follows policies and procedures for the hotel's
key control system and ensures others follow them.
Concord's foundation is our 5 Key Cornerstones: Quality, Integrity,
Community, Profitability, and our newest - having Fun. We strive to
hire the BEST associates in the market and thus provide a great
working environment that associates find appealing. Enjoy a culture
where you are valued and our Associate First policy is a way of
life. Utilize your hospitality talents with a Company that cares
about you and your development. We do many fun things on property
to stay engaged with our associates and show you we care about
If you are seeking a position where you can grow and be a part of a
fun team, this job may be your answer. We are proud to be an EEO
employer M/F/D/V. We maintain a drug-free workplace.
Keywords: Hyatt Place Grand Rapids-South, Wyoming , Front Desk/Guest Manager, Executive , Wyoming, Michigan
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