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Front Desk Manager

Company: Radisson Hotel Lansing at the Capitol
Location: Lansing
Posted on: September 22, 2019

Job Description:


The Radisson Hotel Lansing at the Capitol, located in the heart of downtown Lansing, is currently looking for a Front Desk Manager to join its management team.

The Front Desk Manager will be responsible for supervising the operations of the front desk department by directing and supervising guest service representatives, night audit, PBX and reservations associates to ensure the best possible guest satisfaction, employee morale, standards, development, and training by providing efficient and effective service.

The Front Desk Manager is responsible for providing genuine hospitality by exceeding guest expectations. The successful candidate will also be responsible for developing and updating training materials and programs for associates while building a strong team capable of exceeding expectations by teaching, demonstrating, and coaching the highest hospitality standards as set forth by the hotel.

The successful candidate will have a degree in business or a related field (hospitality preferred) and exceptional customer service skills along with an eagerness to achieve outstanding guest satisfaction results. Must have a demonstrated ability to manage and organize staff members; train, develop; and effectively communicate standards. Strong problem solving ability, initiative and sound judgment and decision-making are also required. Must have the ability to work a flexible schedule within a fast paced environment, including weekends and holidays.PI113833485

Keywords: Radisson Hotel Lansing at the Capitol, Wyoming , Front Desk Manager, Executive , Lansing, Michigan

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