Group Health Sales Support Specialist
Company: Michigan Farm Bureau
Location: Lansing
Posted on: May 3, 2024
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Job Description:
Group Health Sales Support SpecialistUS-MI-LansingJob ID:
2024-4430Type: Regular Full-Time# of Openings: 1Category:
Administrative/ClericalFarm Bureau CenterOverviewGroup Health
Customer Service Support Analyst ObjectiveTo act as a customer
service support professional effectively servicing group health
insurance offered by Farm Bureau Health Services, a division of
Community Service Acceptance Company (CSAC) (aka FB Partners
Group), including but not limited to, group health insurance and
ancillary products offered by multiple carriers. To assist Farm
Bureau Insurance agents and staff with quoting and servicing
clients with employer health plans and ancillary products, and to
assist with enrollment of employees into a plan. To maintain a
working knowledge of health policies and
products.ResponsibilitiesGroup Health Customer Service Support
Analyst ResponsibilitiesPerform a wide variety of customer service
functions to assist sales staff and agents in quoting,
implementing, servicing, and retaining group health insurance and
ancillary products. Effectively utilize insurance and company
systems, following established policies and guidelines to manage
and respond to inquiries and issues.Serve as a liaison with the
insurance carrier(s) to ensure timely underwriting of policies and
maintain current knowledge of the insurance carriers' underwriting
guidelines.Participate in training and testing programs as
required.Provide customers with detailed information about policies
and products.Process customer requests according to established
department policies and procedures.Provide timely feedback to
customers through outbound calling, email, mail, or fax.Train and
educate the agency force in the technical information, products,
and general questions applicable to the group health
industry.QualificationsGroup Health Customer Service Support
Analyst Qualifications Required: Associate's degree in business or
insurance required, or equivalent experience may be considered.Must
possess a valid driver license with an acceptable driving
record.Michigan Health Insurance License required, or obtained
within 60 days of hire.Preferred:Two years of experience in health
insurance field preferred**Candidate MUST live in the state of
Michigan. Note: Farm Bureau Insurance offers a full benefit package
including medical, dental, vision, and 401K. PM19All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected
veteran.Compensation details: 52361-64404 Yearly
SalaryPI9173abc47f78-25660-34039565
Keywords: Michigan Farm Bureau, Wyoming , Group Health Sales Support Specialist, Healthcare , Lansing, Michigan
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