WyomingRecruiter Since 2001
the smart solution for Wyoming jobs

FT Help Desk/Field Systems Tech

Company: H&R Block
Location: Wyoming
Posted on: May 3, 2021

Job Description:

What you'll do...

- Provides a combination of on-site and phone/chat PC technical support for retail tax offices nationwide, enabling end users to operate efficiently and effectively.
- Utilizes CRM software, knowledge base, and dispatch software to resolve and track user incidents.
- Effectively opens and works support requests and escalates to the appropriate people/team as necessary.
- Effectively communicates and assists clients regarding their technical support issues.
- Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems.

Day to day you'll...

  • Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC.
  • Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits.
  • Help troubleshoot/support Franchise offices by phone and chat.
  • Maintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the district.
  • Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs.
  • Maintain network and telephone systems in company offices.
  • Document hardware problems and their resolution within the ticketing system.
  • Assist with special projects, as needed.
  • Remote into and/or control desktops to resolve technical issues.
  • Follow established processes and procedures to work cases and handle inquiries to resolve office and associate issues.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Handle Field contacts while ensuring quality measurement procedures, and work instructions are maintained within policy guidelines.
  • Perform other duties as assigned.

    It would be even better if you also had...

    - Experience performing customer service or technical support in a call center or fast-paced HelpDesk environment.

    What you'll bring to the team...

    • High school diploma or equivalentWork Experience:
      • Experience with Windows Environment, Windows network configurations and Microsoft Office 365.
      • Reliable access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.
      • Ability to work independently or on a team.
      • Outstanding oral, written and interpersonal communication skills.
      • Demonstrated decision making, analytical and problem-solving skills.
      • Demonstrated organization, prioritization and project coordination skills.
      • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems.
      • Demonstrated ability to work in a fast-paced support environment.

        Sponsored Job

Keywords: H&R Block, Wyoming , FT Help Desk/Field Systems Tech, Hospitality & Tourism , Wyoming, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Wyoming RSS job feeds