Customer Service Rep - Counter Sales

Company: Louisville Tile Distributors
Location: South Bend
Posted on: May 3, 2024

Job Description:

Description:Louisville Tile of South Bend is seeking a Customer Service Representative for inside counter sales. This position is responsible for maintaining and building relationships with customers. They are responsible for providing customer service in person and over the phone for order entry, inquiries, claims, requests, and providing information about products and services. They are also knowledge experts on the installation process and ancillary products to assist customers with technical advice and product recommendations. CSRs may also be responsible for upselling products and services and meeting sales targets. Strong communication and customer service skills, as well as experience in a similar role, are typically required for this position. This is a full-time M-F position with pay starting at $20.00 per hour. Applicants must pass a post-offer drug screen and background check.Louisville Tile has been a family owned business for over 65 years with 16 locations. We provide on trend design, tile, and setting materials to residential and commercial customers in KY, OH, IN, IL, MI, TN, MN, and IA. Louisville Tile offers careers in many fields and strives to promote from within. Our company has a family like environment with a caring culture. We were voted one of Kentucky's Best Places to work the last 8 years by our employees! You can learn more about us here.Benefits Offered:Annual Incentive PlanPaid volunteer time off401(k) with employer match after 30 daysBenefits after 30 days7 paid holidays and a floating holidayRequirements:Customer Service Rep Qualifications:3+ years of customer service experienceHigh School Diploma or equivalency required, college preferredProficiency in Microsoft Office productsCustomer Service Rep Desired Skills:Demonstrated willingness to learn about tile and installation materialsAbility to multitask between servicing customers in person and via phoneIs committed to strong written and oral communication and interpersonal skillsDemonstrates desire to thrive in a fast paced and dynamic work environmentIs agile to adapt to changing processes and technologyProvides focus and commitment with respect to attention to detailEnjoys and is successful with problem solving initiativesDemonstrates a passion for delivering stellar client servicesUnderstanding the importance of image and presentation as a company ambassadorAbility to ask for the sale and desire to grow sales skillsThe main duties of a Customer Service Representative (CSR) include:Prioritize answering customer calls and emailsResponding to customer inquiries, complaints, and requests in a timely and professional manner.Providing information about products and services to customers.Assisting customers with technical issues and troubleshooting problems.Processing orders and handling returns or exchanges.Upselling products and services to customers.Meeting sales targets and goals.Actively developing a client book of business by engaging with existing customers to create a relationship that services and solves problems.Working closely with teammates to support the CSR team in all initiatives and re-engaging with dormant and prospective customers to foster a relationship that transacts and generates revenuesActively promoting products that allow us to upsell and penetrate the wallet share of customers on a more meaningful levelMaintaining accurate records of customer interactions and transactions.Resolving customer complaints and ensuring customer satisfaction.Act as partner with the outside sales team to provide support for customer inquiries, follow up questions and order inquiries.Keeping current with new products, services, and promotions to better serve customers.Following up with customers to ensure their satisfaction and resolve any outstanding issues.Communicating with customers through a variety of channels such as phone, email, and chat.Driving new sales through development of dormant accountsPromoting the Pro Shop through merchandising as well as selling tools and sundriesTraining with our installation reps to learn all about tile and installationPIa96d4966e5ed-25660-34310965

Keywords: Louisville Tile Distributors, Wyoming , Customer Service Rep - Counter Sales, Hospitality & Tourism , South Bend, Michigan