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National Field Service Manager

Company: Gordon Food Service
Location: Wyoming
Posted on: October 9, 2019

Job Description:

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry: Gordon Food Service At A Glance There's a seat at our table for you.. We are looking to onboard a Chemical and Beverage Field Service Manager. Overseeing the US footprint of our Chemical and Beverage Field Service teams, this Manager will lead our team of Regional Field Service managers, Training Department, and Technical Resource Center. They will also collaborate with Regional Field Service Managers and teams to ensure high level of service is maintained. Providing collaboration between Service Center and Field Team to assure consistency of service levels across US Divisions is key in this role.Position Requirements:

  • Education: High School Diploma or GED is required
  • Experience: Five years previous sales or marketing experience preferably with chemical and beverage product environment exposure and three years previous supervisory experience OR an equivalent combination of education, training, and/or relevant work experience
  • Valid state driver's license (required)
  • Clean driving record
  • Ability to travel 30% - 50% of the year
  • Must be 21 years of age or older A Chemical and Beverage Field Service Manager supervises all aspects of the Chemical and Beverage Regional Sales and Service team. They will train and develop Sales and Service Specialists to ensure high level of service and repairs on equipment programs.
    • Manages the US Chemical & Beverage Field Service program.
    • Creates process improvement teams to develop efficient operating procedures.
    • Maintains warranty-billing program to bill manufacturers for defective parts and a third-party service program.
    • Manages equipment, central and van parts inventory to minimize cash investments.
    • Develops criteria for the field service staff to utilize to determine when equipment should be repaired or refurbished.
    • Reviews and collaborates with Regional Service Managers to validate work time to ensure that the technicians are providing efficient customer service
      • Assists in developing capital and operational budget for the department. Routinely monitors, manages and controls budget, analyzes variances and takes appropriate action and develops plans for productivity improvements.
      • Interviews, hires, train, and retain staff. Conducts performance monitoring of staff, initiating follow through with disciplinary action and termination in consultation with Human Resources when appropriate for the department. Mentors, motivates, and develops staff and acts as a role model and resource to them.
        • Provides Chemical and Beverage sales support to divisions from a National perspective.
        • Manages Chain Alliance Sales Services Specialists.
        • Develops new training courses to assess Chemical and Beverage training needs and identify strategies and/or plans to meet Chemical and Beverage initiatives.
        • Manages Chemical and Beverage parts warranty process to ensure proper equipment maintenance schedules.
        • Provides level 2 telephone support for the Chemical and Beverage area.
        • Researches and develops Chemical and Beverage technical support issues to enhance Chemical and Beverage level of service to customers.
        • Coordinates manufacturer and vendor training for Chemical and Beverage staff. Other Skills/Abilities:
          • Customer Service - Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
          • Business Acumen - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
          • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
          • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
          • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
          • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
          • Speaking - Talking to others to convey information effectively.
          • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
          • Coordination - Adjusting actions in relation to others' actions.
          • Must have good time management and organizational skills.
          • Knowledge of Marketing principles and methods for showing, promoting, and selling Chemical & Beverage products and services.
          • Must display good presentation, change management, facilitation, and collaboration abilities.
          • Maintains knowledge of current trends and developments in the field. Equipments/Tools/Technology:
            • Knowledge of spreadsheet, word processing, presentation, email and internet software applications.
            • Knowledge of Metrix software preferred.
              • Must possess the ability to learn proprietary sales and reporting systems.Find out more about our values, culture, and benefits at gfs.com/careers Be part of it! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process. Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf If you require a reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words "Accommodation Request" in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability. All Gordon Food Service locations are tobacco-free.Gordon Food Service is a drug-free workplace and drug tests all employees.

Keywords: Gordon Food Service, Wyoming , National Field Service Manager, IT / Software / Systems , Wyoming, Michigan

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