Call Center Representative

Company: Aerotek
Location: Wyoming
Posted on: May 3, 2021

Job Description:

Description:

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

High customer service acumen in a call center environment

Can effectively communicate over the phone and email

Basic level of monitoring customers cameras and alarm systems remotely

Effectively respond to event-driven alarms in a timely matter via telephone and/or email communication based on the clients specific protocol

Conduct virtual escorts daily as deemed timely by the contract specifications

Conduct virtual patrols of the assigned clients property

Complete hourly call-ins

Handling camera maintenance checks

Handle site incidents

Complete incident reports

Complete event reports

QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or Equivalent.

Must have language skills to read and interpret documents such as security logs, post orders, and other security correspondence. In addition, must be able to effectively verbally communicate to another in the English language to direct, control, and/or assist in the event of a crisis

Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be highly organized and able to keep executive on track with required information available at all times

Proficient in all Microsoft Office applications

Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.

Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.

PHYSICAL/MENTAL REQUIREMENTS AND WORKING ENVIRONMENT:

While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via telephone), and be able to read computer screen, correspondence and reports. The employee must occasionally walk, reach with hands and arms

The employee may occasionally lift and/or move up to 15 pounds. The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities

The job is generally performed in an office environment. The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones. Employees work inside of a Monitoring and Response Center that is relatively quiet with dim lighting

Employees are required to sit for long periods of time, respond to event-driven alarms for their entire shift and control a mouse and keyboard and be alert at all times

They will have a set schedule of working 5 days on, 2 days off but are guaranteed to work weekends and holidays.

OT is available and voluntary. They are bringing in help from other locations since they are down 3 team members. Average hours 40-50/wk. OT can be 50-60

Training must begin on a Monday. The first day hours will most likely be 9-5. They will then be off Tuesday/Wednesday and report the remainder of the 2 week training period most likely from 11a-8p.

Skills:

Customer service, Data entry, Call center, Csr

Top Skills Details:

MUST HAVE:

Basic computer literacy

Customer support

Attention to detail

Microsoft Office

Reliability

Strong work ethic

NICE TO HAVE:

Previous phone experience

Additional Skills & Qualifications:

Open Shifts:

2nd shift-3:00pm-11:00pm

3rd shift-11:00pm-7:00pm

They currently have 1 opening on both 2nd and 3rd shift, but approval to bring on 1 temp. If we identify a candidate for each shift, the manager is confident she can receive approval

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Wyoming , Call Center Representative, Other , Wyoming, Michigan