The Battle Creek VA Medical Center is recruiting for two Health
Technician (Telehealth Clinical) in Associate Director for Patient
Work Schedule: Monday through Friday from 8:00 a.m. to 4:30
Financial Disclosure Report: Not required
Learn more about this agency
The Health Technician (Telehealth Clinical) serves in a
generalist role to support and manage telehealth operations and is
typically stationed at a clinical care delivery site (VA Medical
Center, CBOC, VA Outreach Clinic, etc.), with duties that may
require travel. Primary responsibilities of the incumbent include:
supporting clinical telehealth encounters for both the patient and
provider locations by serving as the telepresenter within scope of
practice, functioning as an imager and clinical data manager for
telehealth store and forward applications, managing real time
clinical telehealth events, providing established instructions for
patients, and providing technical and administrative support of
telehealth operations. Additional responsibilities may include:
- Providing technical support to end-users, scheduling simple and
complex intra-facility and inter-facility telehealth appointments,
installing, configuring, maintaining, and troubleshooting
technology, and performing a variety of program support duties as
- preparing the clinical environment, which may include preparing
medical and telecommunications equipment to be used for clinical
examination and treatment.
- Serving as a telepresenter within scope of practice during
clinical video telehealth (CVT) and VA Video Connect (VVC)
encounters including tasks such as establishing and maintaining
video conferencing connections, making introductions between
patient site and provider site, following instructions of a
clinician to facilitate an effective clinical encounter.
- Serving as an imager and clinical data manager for store and
forward telehealth (SFT) clinical encounters including tasks such
as capturing images, collecting data and transmitting them
electronically for clinical review in accordance with VHA national
- Taking measures to ensure patient care is delivered safely by
following appropriate procedures for inventory management, cleaning
of clinical equipment and the care environment while following all
patient safety guidelines, protocols, and procedures.
- Completing standardized clinical questionnaires and templates
within scope of training and applicable guidelines.
- Ensuring that patient privacy is protected by complying with
all information security and patient privacy regulations.
- Receiving and scheduling requests for simple and complex
intra-facility, and inter- facility telehealth appointments using
an electronic resource-based scheduling system.
- Screening patients for Telehealth modality and referring
patients that do not meet established criteria to appropriate
- Monitoring and maintaining schedules of rooms, patients,
technologies, clinical providers and presenters as needed to ensure
efficient telehealth operations.
- Providing established education and training to Veterans, staff
and providers on the use of telehealth technologies and serving as
a point of contact to answer questions and address concerns related
to these technologies.
- Maintaining knowledge of and skill in applying an extensive
body of rules, procedures, and operations in telehealth-related
technologies and a variety of computer hardware and software used
for telecommunications, data entry and retrieval, record
maintenance, document and report generation.
0640 Health Aid And Technician
- Assistants, Medical
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after
- You may be required to serve a probationary period
- Subject to a background/security investigation
- Must be proficient in written and spoken English
- Selected applicants will be required to complete an online
To qualify for this position, applicants must meet all
requirements by the closing date of this announcement.
- United States Citizenship: Non-citizens may only be appointed
when it is not possible to recruit qualified citizens in accordance
with VA Policy.
- Experience and Education: (1) Experience: One year of
experience in a health care field that demonstrates the applicant's
ability to perform the work or provides an understanding of the
work such as but not limited to a medical or clinical assistant (or
technician) or health technician.; or (2) Education: Four academic
years above high school leading to a bachelor's degree with courses
related to the occupation; or (3) Experience/Education Combination:
Equivalent combination of experience and education are qualifying
for entry level for which both education and experience are
GS-5 LEVEL GRADE REQUIREMENTS:
None beyond the basic requirements.
GS-6 LEVEL GRADE REQUIREMENTS:
One year of specialized experience equivalent to the GS-05 level
in the Federal service to qualify for a Health Technician
(Telehealth Clinical) at the GS-6. Examples of specialized
experience include but are not limited to: Scheduling telehealth
appointments using an electronic scheduling system. Obtaining and
documenting patient history and pertinent clinical information in
electronic medical records. Preparing the telehealth room where the
Health Technician (Telehealth Clinical) readies the equipment for
examination. Establishing video conferencing connection, making
introductions between patient site and provider site. Monitoring
and maintaining electronic schedule of rooms, patients,
technologies, and presenters. Administering the patient
satisfaction survey. Cleaning and performing minor routine
maintenance of assigned telehealth technology.
Candidates must be able to demonstrate all of the knowledge,
skills and abilities below:
(a) Comprehensive knowledge of computer systems and programs to
perform a variety of tasks.
(b) Ability to communicate, consult, and interact with other
members of the healthcare team, external relations, customer
service and patient education.
(c) Ability to provide and receive guidance and technical
(d) Ability to plan, organize, set priorities, work as a team
member, and effectively complete assignments.
(e) Ability to read, interpret, and apply complex written
(f) Knowledge of general clinical policies and procedures in a
(g) Skilled in the use of telehealth technologies for the
facilitation of telehealth clinical encounters.
References: VA Handbook 5005/96, Part II, Appendix G50, Health
Technician (Telehealth Clinical)
The full performance level of this vacancy is GS-6. The actual
grade at which an applicant may be selected for this vacancy is in
the range of GS-5 to GS-6.
Physical Requirements: The work requires some physical exertion
such as prolonged periods of standing, bending, reaching,
crouching, stooping, stretching, and lifting moderately heavy items
such as manuals, record boxes, equipment or assisting patients. The
work requires above average agility and dexterity. The incumbent
may be required to travel between VA and/or Non-VA clinical care
sites and possession of a valid driver's license may be
IMPORTANT: A transcript must be submitted with your application
if you are basing all or part of your qualifications on
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities,
schools, or institutions may be used to qualify for Federal
employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification
requirements, you must send a Certificate of Foreign Equivalency
with your transcript in order to receive credit for that education.
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