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Health Technician (Telehealth Clinical)

Company: Department of Veterans Affairs
Location: Wyoming
Posted on: May 3, 2021

Job Description:

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The Battle Creek VA Medical Center is recruiting for two Health Technician (Telehealth Clinical) in Associate Director for Patient Care Service.

Work Schedule: Monday through Friday from 8:00 a.m. to 4:30 p.m.

Financial Disclosure Report: Not required

Learn more about this agency


The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel. Primary responsibilities of the incumbent include: supporting clinical telehealth encounters for both the patient and provider locations by serving as the telepresenter within scope of practice, functioning as an imager and clinical data manager for telehealth store and forward applications, managing real time clinical telehealth events, providing established instructions for patients, and providing technical and administrative support of telehealth operations. Additional responsibilities may include:

  • Providing technical support to end-users, scheduling simple and complex intra-facility and inter-facility telehealth appointments, installing, configuring, maintaining, and troubleshooting technology, and performing a variety of program support duties as assigned.
  • preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment.
  • Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter.
  • Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines.
  • Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures.
  • Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines.
  • Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations.
  • Receiving and scheduling requests for simple and complex intra-facility, and inter- facility telehealth appointments using an electronic resource-based scheduling system.
  • Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care.
  • Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations.
  • Providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies.
  • Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation.

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

0640 Health Aid And Technician

Similar jobs

  • Assistants, Medical
  • Medical Assistants

  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Basic Requirements:

  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience and Education: (1) Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.; or (2) Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation; or (3) Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.


None beyond the basic requirements.


One year of specialized experience equivalent to the GS-05 level in the Federal service to qualify for a Health Technician (Telehealth Clinical) at the GS-6. Examples of specialized experience include but are not limited to: Scheduling telehealth appointments using an electronic scheduling system. Obtaining and documenting patient history and pertinent clinical information in electronic medical records. Preparing the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination. Establishing video conferencing connection, making introductions between patient site and provider site. Monitoring and maintaining electronic schedule of rooms, patients, technologies, and presenters. Administering the patient satisfaction survey. Cleaning and performing minor routine maintenance of assigned telehealth technology.


Candidates must be able to demonstrate all of the knowledge, skills and abilities below:

(a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks.

(b) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.

(c) Ability to provide and receive guidance and technical direction.

(d) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.

(e) Ability to read, interpret, and apply complex written instructions.

(f) Knowledge of general clinical policies and procedures in a healthcare environment.

(g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.

References: VA Handbook 5005/96, Part II, Appendix G50, Health Technician (Telehealth Clinical)

The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6.

Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Keywords: Department of Veterans Affairs, Wyoming , Health Technician (Telehealth Clinical), Other , Wyoming, Michigan

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