Assistant Service Director
Company: Jx Enterprises, Inc.
Posted on: June 1, 2021
The Assistant Service Director is directly accountable for
providing support to ensure branch service departments achieve the
Company's customer service, safety, image and profitability
Essential Duties and Responsibilities:
Facilitates and/or conducts technical training and business
system training to include Technicians, Service Advisors and
Monitor technician efficiency and proficiency reports and review
service policy to ensure departments are working as profitably as
Monitor tooling needs to ensure that shops are properly equipped
to diagnose and repair equipment.
Monitor white pad to ensure the dealerships are organized and
communicating to provide a high level of customer service to our
Assist the Service Managers in resolving customer issues and
Monitor the effectiveness of the service marketing plan
Coordinate service specials with parts promotions to drive
- Assist with the JX Professional Technician Training Program
The above list reflects the general details necessary to
describe the principle and essential functions of the position and
shall not be construed as the only duties that may be assigned for
An individual in this position must be able to successfully
perform the essential duties and responsibilities listed above.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of this
High School or equivalent required. Associates Degree in
Business Administration or technical field preferred.
Five years customer service/management experience in the repair
and maintenance service of heavy duty trucks.
Aptitude for building relationships and training employees.
Intermediate computer skills required; proficiency in Karmak
- Willing to travel up to 50% of time
JX Enterprises, Inc. is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or protected veteran status and
will not be discriminated against on the basis of disability.
Keywords: Jx Enterprises, Inc., Wyoming , Assistant Service Director, Other , Wyoming, Michigan
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