INSURANCE ACCOUNT REPS BOSS - Call Center - (Work Remote within 25 miles from Rawlins)

Company: Frost-Arnett
Location: Wyoming
Posted on: May 15, 2022

Job Description:

Job Category: Collections & Operations
Requisition Number: INSUR001655
Full-Time
Rawlins, WY 82301, USA Job Details Description ESSENTIAL FUNCTIONS FOR INSURANCE FOLLOW-UP:

• Communicate with insurance companies regarding the status of a claim(s).
• Prepare and submit appeals on insurance denials.
• Review self-pay balances that have insurance denials needing write-off. Adjustment requests are typically sent back to the client & FAC will monitor until the adjustment has been posted.
• Complete insurance payment/adjustment audits on accounts.
• Take insurance information that is provided by either the consumer or insurance company and supply that information to the client or load the insurance into the client system and submit claims.
• Review all insurance faxes that are received and update the accounts appropriately. Faxes typically request medical records, insurance registration updates, coding review requests, etc. Many insurance faxes are received not only on self-pay balances but balances that are still pending with insurance.
• Utilize available client systems to ensure we are not providing the client with insurance information that has already been billed.
• Utilize available client systems to monitor the status of accounts after the claim has been filed to insurance.
• Utilize available client systems to check for insurance payments and adjustments.
• Serve as the first line of review for all self-pay and/or insurance balances that need an additional review on the insurance denial/dispute.
• Perform other duties as assigned. ESSENTIAL FUNCTIONS FOR PRECERTIFICATION:
  
  
  • Ensure that referrals are addressed in a timely manner.
  • Navigate, document, & use various client systems, payer websites, and other online resources.
  • Follow approved guidelines, work in assigned work queues, and prioritize accounts as instructed/advised by the manager and/or supervisor.
  • Initiate authorization requests via the web, fax, or phone calls to insurance companies.
  • Answer clinical questions about the patient's condition to obtain the authorization prior to the date of service.
  • Communicate with the doctor in a professional manner in cases where the company needs additional information about the patient; i.e., a case has been denied and the company needs the provider to call the insurance to speak with the nurse and advise of authorization when necessary.
  • Establish and maintains relationships with identified service providers.
  • Be the system navigator and point of contact for patients and families having direct access to asking questions and raising concerns.
  • Assemble information concerning the patient's clinical background and referral needs.
  • Perform other duties as assigned. ESSENTIAL FUNCTIONS FOR PRE-SERVICE ESTIMATES:
    
    
    • Politely and promptly answers telephone calls.
    • Correctly identify and collect patient demographic information in accordance with company and/or hospital standards.
    • Schedule appointments in the centralized scheduling system, in accordance with service standards using scripted language for greeting the caller, reviewing the scheduling activity, and summarizing the transaction at the end of the call.
    • Consistently adhere to high standards of customer service.
    • Is proactive in preventing issues with a patient visit by double-checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating and documenting order retrieval in notes for check-in person.
    • Communicate information to the patient regarding questions about physician referrals, insurance referrals, and consultations.
    • Document (when necessary) account notes in scheduling and registration systems.
    • Identify and work to minimize the potential financial risk of patient accounts through financial reports, systems information, or direct contact.
    • Assess and communicate coverage limitations and payment expectations with patients.
    • Facilitate the pre-authorization of diagnostic exams, between referring physicians and insurance carriers, using online tools, worklists, and direct phone calls as necessary.
    • Respond to questions and concerns.
    • Perform other duties as assigned.
      Work Hours: Monday - Friday 8 am to 5 pm QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE
      
      
      • GED, High School diploma, or equivalent required.
      • 1-2 years of experience in the Insurance Industry, is preferred.
      • Previous experience in customer service, collections, or a related role is preferred.
      • Ability to work in a fast-paced environment
      • Ability to communicate clearly and briefly, utilizing proper grammar and telephone etiquette.
      • Prior PC and keyboard knowledge is a mandatory requirement.
      • Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages. KNOWLEDGE REQUIREMENTS
        • Knowledge of federal, state, and local laws, regulations, and rules concerning the insurance industry.
        • Must possess interpersonal skills to handle sensitive and confidential situations.
        • Position continually requires demonstrated self-confidence, skill, and diplomacy.
        • Proven ability to organize and motivate.
        • Communicate clearly, concisely, and effectively both verbally and written, bilingual in Spanish a plus
        • Must have a working knowledge of a Windows-based system; experience in word processing, email, and Excel is a plus
        • Some analytical ability is required to gather information from consumers, find solutions and prioritize work.
        • Work requires continual attention to detail in data entry of information related to consumer interactions.
        • Knowledge of healthcare and/or insurance practices preferred. SKILLS & ABILITIES
          
          
          • Strong listening skills - Ability to listen and understand directions
          • Exceptional customer service skills consisting of verbal and written communication.
          • Ability to converse and respond to common inquiries from consumers and members of the general public.
          • Ability to write business-related documents such as letters, emails, and other business correspondence as needed.
          • Analytical and problem-solving skills.
          • Strong individual work ethic possessing the ability to work within a team highly driven, self-starter with the ability to work independently as well as contribute to a team environment.
            • Ability to define problems, collect data, establish facts, and draw valid conclusions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to use their hands to dial a telephone, utilize a computer keyboard and mouse, and operate office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms, as well as lift up to 20 pounds. WORK ENVIRONMENT The employee works in a temperature-controlled office environment. The employee sits at a desk during regularly scheduled work hours, answers and makes telephone calls using a telephone, types on a computer keyboard, and reads and comprehends information from a computer system and written resources. Frost-Arnett Company extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, or any other reason prohibited by law. Qualifications Education High School or better. Experience 0-1 years: How many years' do you have in insurance follow-up?
              
              
              
              
              
              PI177063903

Keywords: Frost-Arnett, Wyoming , INSURANCE ACCOUNT REPS BOSS - Call Center - (Work Remote within 25 miles from Rawlins), Other , Wyoming, Michigan