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Patient Registration Representative - Patient Access * Days - 40hrs/wk

Company: University of Michigan Health-West
Location: Wyoming
Posted on: May 24, 2023

Job Description:

Patient Registration Representative - Patient Access * Days - 40hrs/wk

Requisition #: req6072

Shift: Days

FTE status: 1

On-call: Yes

Weekends: Yes

General Summary:

Under the direction of the Manager - Patient Access, the Patient Registration Representative is responsible for obtaining demographic and insurance information from patients and/or their representatives to ensure prompt financial reimbursement.


  • High School diploma, GED, or equivalent.
  • College education of 1-2 years, preferred.
  • Previous experience in registration, billing, and/or administrative role in a hospital or medical office preferred.
  • Previous experience utilizing medical terminology preferred.
  • ICD-10 and/or CPT-4 coding, preferred.
  • Certified Healthcare Associate Certification (CHAA), preferred.
    Essential Functions and Responsibilities:
  • Welcome and greet all patients and visitors utilizing AIDET, in person and/or over the phone.
  • Ensure accurate demographic and insurance information is obtained from the patient and/or their representative.
  • Verify patient insurance is active through Real Time Eligibility (if RTE is down must utilize insurance websites).
  • Complete Epic WQs daily.
  • Collaborate with all departments to ensure applicable protocols and processes are followed.
  • Schedule walk-in testing for patients, when applicable.
  • Collect patient co-pays, deductibles and any outstanding balances.
  • Responsible for daily cash reconciliation and balancing of cash drawer.
  • Required to work on-call and holiday schedules.
  • Utilize a workstation on wheels (WOW) at the bedside to perform registration, as needed.
  • Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.

Keywords: University of Michigan Health-West, Wyoming , Patient Registration Representative - Patient Access * Days - 40hrs/wk, Other , Wyoming, Michigan

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