Service Advisor - Truck Care
Company: Loves Travel Stops & Country Store
Location: Lansing
Posted on: May 4, 2024
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Job Description:
Req ID: - 432958 Address: 18720 Partello Rd. Marshall, MI, 49068
- - Welcome to Love's! - OBJECTIVE: Service Advisors drive sales
success in our Truck Care facilities through salesmanship,
leadership, and customer service. They are key team members,
combining technical and managerial skills to lead service centers
and progress towards becoming a Truck Care General Manager. -
SUMMARY: Seeking a customer-oriented Service Advisor to be the
primary contact between customers and the sales department.
Responsibilities include exceptional customer service, positive
rapport building, expert salesmanship, and ensuring satisfaction by
managing operations and employee-vehicle deployment. - FUNCTIONS: -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- Maintain a safe and clean facility. Greet customers, address
vehicle service needs, and document issues. Provide detailed repair
cost estimates, sales promotions, and obtain necessary approvals.
Keep customers updated on vehicle status and provide comprehensive
explanations of completed work. Handle customer complaints and
resolve concerns. - EXPERIENCE: Education: High School Diploma or
equivalent preferred. Experience: 6 months in customer service or
sales preferred. Requirements: Valid driver's license with clean
safety record, pass drug screening and medical exam as per
regulations. - SKILLS AND DEMANDS: Skills: Excellent communication
and interpersonal skills with a customer satisfaction focus. Strong
organizational and multitasking abilities with attention to detail.
Effective teamwork skills. Physical Demands: Regular talking and
hearing. Active involvement requiring standing, walking, bending,
kneeling, stooping, crouching, crawling, and climbing. Frequent
lifting/moving of items over 75 pounds. Specific vision abilities
required. - BACKGROUND CHECKS: - Offers of employment may be
conditioned on acceptable background check reports and drug
screens. - ENVIRONMENT: Job involves exposure to outdoor elements,
fumes, particles, moving mechanical parts, vibration, noise, dirt,
dust, grime, grease, oil, gas, and cleaning solutions. - TRAVEL: No
travel is expected for this position. - EEO STATEMENT: Love's
Travel Stops Inc. and Its Affiliates provide equal employment
opportunities, complying with applicable laws governing
nondiscrimination based on race, color, religion, gender, age,
national origin, disability, or genetics. This policy applies to
all aspects of employment. - Love's has been fueling customers'
journeys since 1964. Innovation and perseverance continue to lead
the way for the family-owned and -operated business headquartered
in Oklahoma City with more than 40,000 team members in North
America and Europe. The company's core business is travel stops and
convenience stores with more than 630 locations in 42 states.
Love's continues its commitment to offer products and services that
provide value for professional drivers, fleets, four-wheel
customers, RVers, alternative fuel and wholesale fuel customers.
Giving back to communities Love's serves and maintaining an
inclusive and diverse workplace are hallmarks of the company's
award-winning culture. - The Love's Family of Companies includes:
Gemini Motor Transport, one of the industry's safest trucking
fleets. Speedco and Love's Truck Care, the largest oil change and
preventive maintenance and total truck care network. Musket, a
rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert. TVC Pro-driver,
a commercial driver's license (CDL) protection subscription
service.
Keywords: Loves Travel Stops & Country Store, Wyoming , Service Advisor - Truck Care, Other , Lansing, Michigan
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